Refund policy

REFUND AND RETURN POLICY

Last updated: September 3, 2026

30-DAY RETURN WINDOW

You may request a return within 30 days after your order is delivered. To be eligible, the item must be in the same condition in which you received it: unworn, unused, and in its original packaging. Proof of purchase is required.

HOW TO REQUEST A RETURN

Email hello@dianalume.com with your order number and the reason for the return. If the item arrived damaged, defective, or incorrect, please include clear photographs and contact us as soon as possible, preferably within 7 days of delivery.

Please do not send an item back without authorization. If your return is accepted, we will provide the exact return address and shipping instructions by email. Authorized returns are processed through our facility in Fuzhou, Fujian, China. Items sent without prior approval may not be accepted.

RETURN SHIPPING

For a change-of-mind return, the customer is responsible for return shipping costs. We recommend using a tracked service. Original shipping charges and any import duties or taxes are non-refundable unless required by applicable law.

If an item is damaged, defective, or incorrect, DIANA LUME will provide an appropriate remedy and cover reasonable return shipping costs when a return is required.

NON-RETURNABLE ITEMS

Items expressly identified as personalized, custom-made, or made to a customer-specific specification cannot be returned for change of mind. This does not affect your rights if the item is damaged, defective, or not as described. Gift cards and final-sale items are also non-returnable, except where applicable law requires otherwise.

EXCHANGES

The quickest way to obtain a different item or size is to request a return and, after the return is accepted, place a separate order. Please contact us before ordering if you need help choosing a size.

EUROPEAN UNION AND UNITED KINGDOM CANCELLATION RIGHTS

If your order is delivered to the European Union or the United Kingdom, you may have a legal right to cancel an eligible order within 14 days after delivery without giving a reason. Items must be returned unused and in their original condition. Statutory exceptions, including certain personalized or custom-made goods, continue to apply. These rights are in addition to any non-waivable rights under local consumer law.

REFUNDS

We will notify you after we receive and inspect the returned item. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, email hello@dianalume.com.

CONTACT

Questions about returns or refunds may be sent to hello@dianalume.com.